# Support

How to reach us, request service on a subscription, and what to expect when you do.

We're a small, local business — when you reach out, you're talking to the
same person (or small team) running your subscription.

## Requesting service from your account

The fastest way to get help is the **Request service** quick action on
[your account](/account). Pick which subscription it's about (if you have
more than one), then choose what you need:

- **Book a consulting session**
- **Request a site audit**
- **Get support**
- **Request a report**

Describe what you need and submit — it goes straight to our queue and we'll
follow up to schedule a time or get you an answer.

Want to cancel instead? That's a separate quick action — see
[Cancelling or changing your subscription](/docs/getting-started/cancelling-or-changing-your-subscription).

## Other ways to reach us

- **Contact form:** [somedudesolutions.com/contact](/contact)
- **Text or call:** use the phone number from your confirmation emails or
  receipts — texting works great and it's usually the fastest reply.
- **Email:** reply to any receipt or confirmation email and it lands with
  our team.

## Billing questions

Your invoice and payment history live in [your account](/account). For
anything that looks off — a charge you don't recognize, a card update, a
receipt you need re-sent — see
[Payments and billing](/docs/getting-started/payments-and-billing) or just
message us.

## What's covered

Ongoing hosting, updates, and support for your site or tool are part of
every subscription, along with monitoring to keep things running and
ranking. If something breaks or stops working, tell us — we're usually on
it within a business day, and sooner if you say it's urgent.