# Notifications and preferences

The emails and texts we send, how to control them, and how to keep your contact info current.

We keep you posted by email and text at the important moments — and keeping
your contact info current is what makes sure those messages reach you.

## What we send, and when

You'll hear from us at the moments that matter:

- **Sign-up and agreement** — confirmation when you subscribe, and a copy
  of your signed subscription agreement by email.
- **Billing** — a heads-up before each renewal, an emailed receipt after
  every successful payment, and an alert by text or email if a payment
  fails.
- **Service** — updates when you've requested a consulting session, a site
  audit, support, or a report, and occasionally a quick link to rate how it
  went.

We send what your subscription needs and skip the rest — no newsletters
disguised as notifications.

{% callout type="info" title="Text messages" %}
Subscription-related texts (billing reminders, service notices) go to the
phone number on your account. Message and data rates may apply, and you can
reply **STOP** to any text to opt out of texting at any time — we'll fall
back to email for anything important.
{% /callout %}

## Choosing which notifications you get

Open [your account](/account) and select **Notifications** from the account
menu (or go straight to [/account/preferences](/account/preferences)). Each
kind of update has its own email and text toggles, so you can turn off what
you don't want and keep what you do — for example, billing alerts by both
email and text, but service updates by email only.

{% screenshot alt="The notification preferences page with per-update email and text toggles" caption="Choose email and text separately for each kind of update" todo="capture" /%}

## Updating your contact info

Everything we send goes to the email, phone, and address on your profile,
so keep them fresh:

1. Open [your account](/account) and scroll to **Profile & payment**.
2. Tap **Edit profile**.
3. Update any section — **Name**, **Email**, **Phone**, or **Address** —
   and save.

{% screenshot alt="The Edit profile screen with name, email, phone, and address sections" caption="Keep your contact details current from Edit profile" todo="capture" /%}

Changing your email here changes where receipts and confirmations arrive
*and* the address you sign in with, so double-check the spelling.

## Other preferences

- **Password** — set or change it from **Edit profile**, under
  **Password**. (You never need one — the emailed sign-in code always
  works.)
- **Language** — if a language option is shown on your account page, you
  can switch the portal's language there.

## Moving or changing your business details?

If your billing address or business details change, update them from
**Edit profile** — or [contact us](/contact) first if anything about your
subscription itself needs to change.

[Open your account](/account){button}