# Rating a completed job

The quick rating link we send after a job wraps up — how it works and where your feedback goes.

After we finish a job on your subscription — an onboarding call, a
consulting session, a site audit, a support request — we may text or email
you a quick link to rate how it went. It takes about five seconds, and we
read every single one.

## Leaving your rating

1. Tap the link in our message. The page asks one question — **"How was
   your experience?"**
2. Pick **1 to 5 stars**.
3. Optionally, add a comment: what stood out, good or bad. This is the
   part we learn the most from.
4. Tap **Submit rating**.

{% screenshot alt="The rating page with five stars and an optional comment box" caption="Five seconds: pick a star rating, add a comment if you like" todo="capture" /%}

## Where your feedback goes

Straight to us — the same person or small team that did the work. Ratings
aren't published anywhere; they're how we check our own work and coach
ourselves. If something went wrong, a low rating with a comment is the
fastest way to make sure the right person sees it, and we'll follow up.

{% callout type="success" title="Happy with the work?" %}
If you leave a great rating, the thank-you page offers a link to share a
public Google review. Totally optional — but as a small local business,
those reviews genuinely help us, and we appreciate every one.
{% /callout %}

## Good to know

- **One rating per job.** Once you've submitted, the link shows a
  thank-you instead of the form. Want to change or add to your rating?
  Email us — the address is right on that page.
- **Links are good for 30 days.** After that the link expires; if you
  still want to share feedback, just [contact us](/contact) — we always
  want to hear it.
- **No sign-in needed.** The link is unique to that job and works on its
  own.
- **Not every job sends one.** Routine internal work doesn't ask for a
  rating, so don't worry if a job goes by without a link.

## Something wrong that a rating can't fix?

A rating tells us how a job went — but if something with your subscription
still isn't right, don't wait for us to read it. Open a service request from
[your account](/account) and we'll get it sorted. See
[Requesting service or a cancellation](/docs/your-account/getting-help-from-your-account).