Reading your subscription list and statuses, and everything you can do from a subscription's detail page.
Every subscription on your account — pending, active, and past — has its own page with its details, requirements, invoices, payments, and documents.
The subscription list
Open My subscriptions (or tap View all subscriptions on your account home). Subscriptions are grouped into:
- Pending — waiting on your signature or a quick review before going active.
- Active — live and billing monthly.
- History — completed or cancelled.
Each card shows the service, the rate, and its current status. Tap a card to open the subscription.
What the statuses mean
Instead of jargon, each subscription shows a plain sentence about where it stands. The ones you'll see most:
| You'll see | What it means |
|---|---|
| Your agreement is ready to sign | Sign it and we can review and activate your subscription |
| Last charge failed — update your card to resume billing | A charge didn't go through; fixing your card resumes billing |
| We couldn't process your last payment | Update your card so we don't have to pause the subscription |
| Cancelled | The subscription has ended |
| Completed — thank you for being a customer | The subscription ran its course and is closed |
The subscription detail page
The top of the page shows the service, the rate, the start date, and your subscription number. Below that, expandable sections:
- Subscription details — subscription number, monthly rate, setup fee (and whether it's paid), start and end dates.
- Requirements — shows up while we still need something from you before approving the subscription, such as a signature or a piece of account access. Each item has instructions and, where it calls for a file, an Upload button. Once we review it the status changes to Verified; if we need something else you'll see a note and can submit again.
- Invoices — every invoice for this subscription with its status (Paid, Open, Past due, Void), the amount, a PDF download, and a View link. Open invoices show a Pay button. See Invoices and receipts.
- Payments — the payment history for this subscription: amount, date, and status (Succeeded, Refunded, Failed).
- Service — every service request and its status (requested, scheduled, in progress, completed) tied to this subscription. See Support.
- Documents — once your agreement is signed, your signed subscription agreement PDF lives here with a View link.
What you can do from here
- Sign your agreement — if it's still waiting, a banner with a Sign agreement button sits right at the top.
- Pay an open invoice — one tap on the Pay button charges your saved card. See Making payments.
- Download your agreement or an invoice PDF for your records.
Related guides
Creating your account and signing inHow your account gets created, every way to sign in, and what to do when sign-in won't cooperate.Resetting your passwordThe forgot-password flow from start to finish — and what to do if the reset email never shows up.Your account homeA tour of the account page — where your subscriptions, payment method, profile, and help options all live.