The quick rating link we send after a job wraps up — how it works and where your feedback goes.
After we finish a job on your subscription — an onboarding call, a consulting session, a site audit, a support request — we may text or email you a quick link to rate how it went. It takes about five seconds, and we read every single one.
Leaving your rating
- Tap the link in our message. The page asks one question — "How was your experience?"
- Pick 1 to 5 stars.
- Optionally, add a comment: what stood out, good or bad. This is the part we learn the most from.
- Tap Submit rating.
Where your feedback goes
Straight to us — the same person or small team that did the work. Ratings aren't published anywhere; they're how we check our own work and coach ourselves. If something went wrong, a low rating with a comment is the fastest way to make sure the right person sees it, and we'll follow up.
Good to know
- One rating per job. Once you've submitted, the link shows a thank-you instead of the form. Want to change or add to your rating? Email us — the address is right on that page.
- Links are good for 30 days. After that the link expires; if you still want to share feedback, just contact us — we always want to hear it.
- No sign-in needed. The link is unique to that job and works on its own.
- Not every job sends one. Routine internal work doesn't ask for a rating, so don't worry if a job goes by without a link.
Something wrong that a rating can't fix?
A rating tells us how a job went — but if something with your subscription still isn't right, don't wait for us to read it. Open a service request from your account and we'll get it sorted. See Requesting service or a cancellation.